Site Preparation Guide
Prepare your property for a professional 3D scan session
Session Timeline
- 30 min before: Our technician will arrive and set up equipment
- During session: We'll scan your property from multiple angles
- After session: Processing and delivery within 5-7 business days
Before Your Session
Clear the space
Remove clutter, personal items, and unnecessary furniture to allow for clear visibility of architectural features. Open spaces photograph better.
Ensure good lighting
Turn on all interior lights. Natural light from windows is ideal. Close blinds evenly if there's too much glare. We'll provide additional lighting if needed.
Unlock all doors
Make sure we can access all rooms, closets, basements, and exterior areas. This ensures complete coverage of your property.
Check the exterior
Clear the entrance area, driveway, and any common outdoor spaces we'll need to scan. Ensure the property number is visible.
Provide parking
Ensure parking is available near your property for our technician's vehicle. Tight spaces are fine, just let us know in advance.
Alert family/tenants
If others occupy the space, let them know we're coming. Our technician will work quickly and respectfully.
During Your Session
Stay accessible
Be present or have someone available to grant access and answer questions. Sessions typically take 30 minutes to 2 hours depending on property size.
Keep out of the way
Our technician works best without foot traffic. If possible, stay in a different area or step outside temporarily.
Note any special requests
If there are rooms you want emphasized or specific features to highlight, mention them at the start of the session.
Important Notes
Reschedule required: If you need to reschedule, please notify us at least 48 hours in advance to avoid cancellation fees.
Weather dependent: For exterior scans, heavy rain or snow may require rescheduling. We'll contact you if weather is a concern.
What to expect: You'll receive a 3D digital model, floor plans, and high-resolution photos. Access will be provided via your client portal.
Frequently Asked Questions
What if I can't be present during the scan?
We recommend someone be available to unlock doors and answer questions, but we can work with locked access arrangements if needed. Discuss this in advance.
Can you scan in the dark?
We bring our own lighting equipment, but natural light and well-lit interiors produce the best results. We recommend turning on all lights.
How long does a typical scan take?
Sessions range from 30 minutes to 2 hours depending on property size and complexity. You'll know the estimated duration from your booking confirmation.
What happens if we need to reschedule?
Contact us as soon as possible, preferably 48 hours in advance. Rescheduling is usually available at no extra charge, but last-minute cancellations may incur fees.
When will I receive my files?
Processed files are typically delivered within 5-7 business days. You'll receive an email notification and access via your client portal.
Have questions? Contact us before your session — we're here to help make your scan successful.